Order logistics
Product Return Policies:
For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (minus the cost of shipping and handling and subject to a 15% restocking fee). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period.
Returning Videos
Due to the ease of duplication, video and audiotapes are returnable only if the seal is unbroken. You may return unopened videos for up to ninety days after purchase. In exchange, you will receive either a store credit in the amount of the purchase (minus the cost of shipping and handling) or a replacement item of the same value. We can only accept opened videos for return if they are broken or defective, in which case we will send you another copy of the same video at our cost. We cannot offer credit or an exchange for a different product for any video that has been opened. Before you return any item, please contact our Customer Service Department at SALES @ EROTICFANTASIES.US
In your return package please include:
The packing slip
A note telling us what the problem was
A note stating whether you would like a refund or an exchange for another item.
Please allow up to 3 weeks to receive your replacement or refund. We are dedicated to carrying only the highest quality products and maintaining attentive customer service. We hope you have been and will be happy with our services.
Inventory information
We do not keep all merchandise in inventory, in our warehouses. We cannot guarantee that a product listed as "In Stock" will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. If any selected merchandise is temporarily out of stock, your credit card will not be charged until the merchandise is shipped to you. Please note: Any items not in stock when you place your order will be shipped immediately when received from the manufacturer at no additional cost.

Back-ordered merchandise includes items that are not currently in stock. In most cases, these items are on order from the manufacturers. When we receive the product, we notify you by email and ship it to you promptly. Back-ordered products usually come into stock within one to four weeks but can occasionally take longer. If your order is not ready to ship within 30 days, we will send you an update by email. If for any reason we determine that a back-ordered item will no longer be available at all, we will notify you immediately by email, cancel the item from your order and delete the item from our catalog. Note: we never charge your credit card until the item ships; therefore, no adjustment will need to be made to your credit card upon order cancellation. If payment was made by check or money order, your credit will be placed in your EROTIC FANTASIES account and will be automatically applied to your next order. If you prefer a check refund, please contact us SALES@EROTICFANTASIE.US
Customs and Import Duties Information
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; EdenFantasys has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to adult products. We will not be held responsible nor will we issue credit for items seized by the customs service or any country.
Customer Care
EROTIC FANTASIES will make every effort to respond to your customer care, feedback and order information as quickly as possible. However, due to the fact that we are in our earliest stages of development, there may be delays in our response time to your request. Please submit any requests by using the email forms located on our Contact Us page, and throughout the site.
Privacy Policy
Information Collection and Use
EROTIC FANTASIES is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. EROTIC FANTASIES collects information from our users at several different points on our Web site.
Registration
If a user chooses to register with our site, a user is required to give the following: a unique password, a unique user name and email (optional). This information is used to contact the user about the services on our site for which they have expressed interest.
use personally identifiable information for any secondary purposes. We may, from time to time, partner with other parties to provide specific services that are of value to our users. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. We do not disclose any personally identifiable information about our users in our chat rooms or in our bulletin boards. We inform our users through our Privacy Policy page to be aware that if they voluntarily choose to disclose any personally identifiable information about themselves, that might increase their chance of receiving unsolicited emails from others. When any user is in a private chat room with one of our experts getting advice, no other user can view their chat. When a user sends a question to one of our experts via email, we post that users question and our experts answer only after making sure that there is no personally identifiable information about the user.
include contact information (such as name and shipping address) and demographic information (such as ZIP code and age). Contact information will be used to notify the winners and award prizes. By law, we are required to post the names of contest winners; please be aware of this prior to entering into any of our contests. Survey information will be used for purposes of monitoring or improving the use of this site and the users satisfaction.
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Address:
Erotic Fantasies
PO Box 1654
West Covina CA
Phone: 626.430.6395